General Terms and Conditions of Viva Media Service GmbH (Alpen Lodges)

1 Introduction

These General Terms and Conditions are part of the contract between you and Alpen Lodges and apply to all bookings made through our booking platform For bookings via platforms of other providers, the terms and conditions of the respective platform provider apply additionally.

2. Registration, conclusion of contract and terms of payment

You can book your property online via our booking platform at Alpen Lodges. You will receive a booking confirmation from us immediately. 50% of the rental amount is to be paid with the booking. The remaining balance will be charged at the latest one week before arrival of your credit card or has to be paid up to one week before arrival by bank transfer to the Alpen Lodges account. The date of receipt of payment is counted. The contract between you and Alpen Lodges will be finalized with the deposit. If no full payment is made up to 7 days before the rental date, Alpen Lodges may withdraw the rental agreement and alternatively dispose, use, rent out the booked object free of charge, the deposit will be retained as a partial payment of the cancellation fee. For short-term reservations less than 7 days before the rental date, the entire rental price is payable immediately and the contract is concluded with this payment. In case of late payment of the balance, respectively the total amount of the rent for short-term bookings, Alpen Lodges can refuse the services. The booking confirmation will be sent after deposit has been paid. Special requests are only accepted as a non-binding request. There is no legal claim to its fulfillment, unless Alpen Lodges has confirmed this in writing.

3. Services and prices

The published prices are daily or weekly prices for the entire rental property in the corresponding price period. If there are several similar apartments in a house with the same number of rooms and people and the same prices, they are labeled with a type number (e.g., 3+). In this case only the first apartment of this type is listed in the catalog and in the price list. Slight deviations of the descriptions within the individual types are possible, as well as differences in possible offered actions within the same type. The minimum rental period is 7 days in the high season, arrival and departure are on Saturday. Other periods are displayed accordingly via the reservation system. The prices do not include any additional costs. The additional costs are listed in addition and are part of the booking, these will be charged together with the rental price. For apartments in which Internet access is offered, the free provision of the service is not a claim to depreciation, if the signal for whatever reason can not be received. The infrastructure companies (means of transport, shops, restaurants, sports facilities, etc.) mentioned in the brochure, on the reservation confirmation and in the travel documents are not part of the contract and are required to pay by Alpen Lodges. These establishments are responsible for operating times, etc. The same applies to public and private utilities (such as water and electricity companies). Also information about weather conditions are not an assurance.

Apartments which are marked with the addition "pets not allowed" may under no circumstances be occupied by pets. However, this addition does not include that these apartments are allergy-friendly.

4. Performance and price changes

The object descriptions and price calculations have been made with care. Changes in service and prices made before your booking will be communicated with your booking at the latest on the booking confirmation. If there are differences between the printed price list or the catalog and the booking confirmation, the confirmation is decisive.

5. Arrival and departure; Shortening or extending the stay

The arrival should take place between 14 o'clock and 18 o'clock, the departure before 10 o'clock. Should you arrive later than 6 pm, Alpen Lodges must be informed in good time. Can you not accept the object as agreed, e.g. due to increased traffic, strikes, etc. or for personal reasons, the entire rental price remains owed. The same applies if you leave the object prematurely. If you wish to extend the stay, please contact the booking office in good time.

6. Contract withdrawal by you

In case of cancellation or rebooking after the conclusion of the travel contract prior to departure Alpen Lodges is entitled to charge the following percentage cancellation fees: up to 29 days before departure = 50%, until 20 days before departure = 80%. For cancellations from 19 days before departure or on the day of arrival, the entire rental fee remains due.

Relevant and binding is the arrival of your message at the booking office (on Sundays and bank holidays the next working day is decisive). For every cancellation there is a processing fee of Euro 40, -. We recommend that you book a cancellation insurance at the same time as you book. It covers the costs of cancellation in case of cancellation due to illness, accident, death of the renter, fellow traveler or close relative (on presentation of a medical certificate) .

7. Replacement of rental properties and cancellation of the contract by Alpen Lodges

Alpen Lodges may, if required by unforeseeable or unavoidable circumstances, assign you an equivalent replacement property. Alpen Lodges is entitled to cancel the contract before or during the rental period, if unforeseeable or unavoidable circumstances make the transfer of the rental object impossible, endanger the tenant or the object or impair the provision of services to such an extent that the execution of the contract is no longer reasonable. Already paid funds will be repaid, if necessary under deduction for services provided. Alpen Lodges can terminate the contract with immediate effect, should the lessee intentionally or grossly negligent conduct damage for the rental property or, despite a warning, repeatedly violate the valid house rules, the noise protection regulations or other legal regulations. In particularly serious cases, the contract can be terminated without prior warning with immediate effect. In this case, the rental property has to be cleared immediately.

8. Obligations of the tenant

The rental property may only be occupied by the intended and booked number of persons (children and infants included). Additional persons can be rejected by the key holder or charged separately on the spot. The rental property has to be used carefully. The interests and rights of neighbors should always be considered. The rest and quiet periods to be respected are from 22:00 - 08:00. The cleaning of kitchen equipment, crockery and cutlery is the responsibility of the renter (and not included in the final cleaning). If the renter or co-user causes damage, those must be reported immediately to the key holder. The tenant is liable for any damage caused by him or the co-users, unless you can prove your non-negligence. The same applies if the apartment can not be handed over to the tenant. Pets are to be specified at the time of booking. (Some pets are not allowed in the units). Alpen Lodges charges a reasonable deposit (€ 200, - or € 300, -) depending on the object. This will be returned to the specified bank account or credit card within one week of departure after the apartment has been inspected for housing and, in the case no damage occurred. In case the damage is exceeding the deposit, Alpen Lodges is authorized to charge any exceeding amount to the credit card. In case this is not successful, the renter has to pay any exceeding amount within 5 working days after receipt of a respective invoice.

9. Complaints

If the object is not in contractual condition or if you suffer damage, this must be reported to the key holder immediately.

10. Liability of Alpen Lodges

In the event that the rental property is not in conformity with the contract, Alpen Lodges will endeavor to provide you with an equivalent replacement property. If this is not possible within a reasonable period of time or if you refuse it for objectively important reasons, Alpen Lodges shall compensate you for any inferior value if Alpen Lodges is responsible or at fault. Should damage be caused to you as a result of culpably caused breach of contract by Alpen Lodges, Alpen Lodges shall be liable within the scope of the statutory provisions. Legal liability for damage other than personal injury (such as property damage and financial loss) is limited to twice the rental price (with the claims of all persons involved added together).

If the damage is due to the following causes, Alpen Lodges is not liable:

a.Acts or omissions on your part or a shared user

b.Unpredictable or unavoidable negligence of third parties not involved in the provision of the contractual services

c.Force majeure or events that Alpine lodges, intermediaries or service providers (such as key holders) could not foresee or fend off, despite all due diligence

d.Damage and losses due to burglary. For non-contractual liability, these provisions apply analogously. The liability for service providers and auxiliary persons is expressly excluded.

International agreements and national laws with more extensive liability restrictions or exclusions apply.

11. Choice of law and jurisdiction

The relationship between you and Alpen Lodges is governed by Austrian law. The customer can only sue Alpen Lodges in the local competent district court. Alpen Lodges may prosecute the customer at his place of residence or in the local competent district court. The mediation of the holiday property by us takes place in the name and for the account of Viva Media Service GmbH (Alpen Lodges) .

12. Special supplement to the terms and conditions for internet use

The guest as the user of the Internet offered in the apartment declares to comply with the applicable law and not to use or distribute any immoral or unlawful content, to unlawfully reproduce, distribute or make available to third parties any copyrighted goods. Furthermore, the user declares to observe the applicable youth protection regulations, not to send or distribute harassing, defamatory or threatening content. Likewise not allowed is the sending of bulk messages or any other form of improper advertising. The user indemnifies the provider against all damages or claims of third parties, which are based on the illegal use of internet access by the user.All costs and expenses in connection with the user is liable for any unlawful or contrary use of the Internet connection. By using the Internet, the user accepts the terms and conditions automatically.