Responsible for this site and its content:

Viva Media Service GmbH
Ulrich Schmidt
Rüdesheimerstr. 11

80686 München / D

Court Register:
Registergericht: Amtsgericht Fürth
Registernummer: Abteilung B 79 20
VAT-ID DE 208 250 055

Branch Austria:

Viva Media Service GmbH

Künstlergasse 457

5471 Neukirchen am Großvenediger

VAT-ID:AT U72 610 347

Data Privacy

1. Privacy - general information
alpen-lodges takes the protection of personal data very seriously. Personal data is collected on this website only to the extent technically necessary. In no case will the collected personal data be sold to third parties. The transmission and storage of sensitive user data is encrypted to ensure the greatest possible security. alpen-lodges is entitled to change the privacy policy at any time. Users will be informed about changes with a notice period of two weeks in advance by email and can refuse their consent within this period. For queries, comments or complaints, please contact our data protection officer directly ( Subject: Data Protection Officer). The following statement provides an overview of how this protection is provided and what types of data are collected for what purpose.

2. Data from visitors
alpen-lodges automatically collects and stores information transmitted by your browser. These are u.a. Browser type / version, operating system used, referrer URL (previously visited page), host name of the accessing computer (IP address), time of server request. These data are not readily assignable to alpen-lodges. Unless it is necessary for technical reasons or for evidence in case of improper or illegal use to temporarily store the data, the data will be deleted after an evaluation.

3. Data of users
In order to use all the functions of alpen-lodges, you may need to register as a user. Personal data is collected and evaluated in order to create a personal profile, which can then be assigned to specific bookings. Without the collection of all relevant data, alpen-lodges can only be used to a limited extent and an assignment to bookings is not possible. Recorded data include: name, first name, address and contact information, education / study, number of friends and acquaintances, information on used online networks, birthday etc ..
The entered data can be viewed, changed or completely or partially deleted or changed by entering the user name and password. Anonymised data can be viewed in the user profile of third parties. alpen-lodges uses encryption algorithms and adheres to current data encryption standards, but can not guarantee data security and users can not claim for damages.

4. Use of data
The visitor and user data are used for anonymous statistical evaluations. User data is necessary to provide the services of alpen-lodges. In addition, alpen-lodges uses the data provided to improve the service offer as well as for (exclusively own) marketing purposes (surveys, information on projects and newsletters via e-mail, other advertising measures). The extent to which information is received by e-mail can be determined in the user settings themselves.
User data will be stored and used for the duration of the use of alpen-lodges services. For legal and technical reasons, certain data may be stored permanently. This includes, for example, data on completed bookings and certain personal data.

5. Disclosure of data
Personal data is used by alpen-lodges itself and not shared with third parties. Anonymized data (e.g., usage statistics) is used to promote, for example, for one's own purposes.
An exchange of personal data takes place between business partners of psm-initiated contractual relationships for the provision and processing of services.
Personal data will continue to be disclosed to third parties in the event of failure to fulfill obligations towards alps lodges to lawyers or collection companies, to prosecute attempts to commit fraud, for violations of the law or similar.

6. Cookies
The websites of alpen-lodges use so-called cookies in several places. They serve to make certain offers possible and make the offer more user-friendly, effective and secure overall. Cookies are small text files that are stored on your computer and stored by your browser. They make it possible to recognize visitor and user computers and serve the functionality of alps lodges. Most of the cookies used are so-called "session cookies". They are automatically deleted after your visit. Cookies do not harm your computer and do not contain viruses.

7. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called "cookies", text files that are stored on your computer. It is saved and allows an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will in no case associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that in this case you may not be able to use all features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

8. Right to object

Users may revoke their consent to the storage of all or part of personal data in writing (e-mail, fax, mail) or in the login area at any time. However, this may result in individual or all services by alpen-lodges no longer be provided. The contact details can be found in the imprint.

9. Declarations of Consent

I confirm that I am aware of the privacy policy of Viva Media Service GmbH as the operator of the alpen lodges platform and that I accept them. I consent to the processing and use of my data according to the principles described above and in compliance with the legal provisions, in particular the data protection laws. I agree that alpen-lodges regularly informs me via e-mail about news and offers to the extent I have defined. My e-mail address will not be disclosed to third parties. I can unsubscribe from this service at any time in whole or in part in writing or in the login area.

Additional Information according GDPR compliance regulations:

nd contradiction to. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.

nd contradiction to. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.

DATA PROTECTIONDeclaration on information obligation(Data protection)The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG). In this privacy policy we inform you about the most important aspects of data processing within our website.Contact usIf you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your storageWe point out that for the purpose of simpler booking and purchasing process and for subsequent contract processing by the website operator in the context of cookies, the IP data of the connection owner are stored, as well as name, address, email, telephone number and credit card number of the buyer.In addition, for the purpose of the contract, the following data is stored with us: names of the travelers and booking data. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transfer of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years).The data name, address, booked objects are also stored in accordance with the legal requirements 10 years. The data processing takes place on basis of the legal regulations of the DSGVO.


Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm.We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases.Disabling cookies may limit the functionality of our website.

Web analytics:

Our website uses features of the web analytics service Google Analytics (Google Inc, located in Mountain View, CA, USA). Data is also passed on to third countries, as Google acts as a processor and stores the data on its servers. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there.You can prevent this by setting up your browser so that no cookies are stored.We have concluded a corresponding contract data processing contract with the provider.The relationship with the web analytics provider is based on standard contractual clauses and an adequacy decision of the European Commission, in the case of the USA: "Privacy Shield".The data processing takes place on basis of the legal regulations of the DSGVO.Our concern within the meaning of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data are pseudonymized The user data is kept for a period of 3 years.


You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.To provide you with targeted information, we also collect and process voluntary information about your area of interest, birthday and zip code, and household members.Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm the registration.You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: We will immediately delete your data in connection with the newsletter dispatch.

Your rights:

Basically you have the rights to information, correction, deletion, restriction, data portability, revocation and the like and contradiction to it.

If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.